Every customer answered, day and night.
We automate the questions your team answers over and over, in your voice and on every channel, and hand anything sensitive to a person with the full story attached.
Where it goes wrong today.
The problems we hear most often from customer support teams, and what they quietly cost.
The same questions all day
Order status, opening hours, how to book, how to return. Your team types the same answers again and again.
Slow replies after hours
Messages that arrive in the evening or at the weekend wait until someone is back at their desk.
Unhappy customers become bad reviews
A slow or careless reply turns a fixable problem into a public one.
Knowledge lives in people's heads
When the one person who knows is off, answers get slower and less accurate.
What we automate for you.
Built around your tools and your way of working. Start with one, add the rest when you are ready.
Instant answers on every channel
Email, website chat, WhatsApp and social, answered in seconds and in your tone.
Order and account lookups
Real details pulled from your systems, so answers are specific, not generic.
Refunds and returns
Simple cases handled end to end, with approval rules you set.
Smart handover
Sensitive or unusual cases passed to the right person with a short summary.
Reviews and feedback
Happy customers asked for reviews, unhappy ones looked after quickly.
A help centre that keeps up
Answers updated from real questions, so it never goes stale.
How it runs, step by step.
Every step happens on its own. People step in only where judgement is needed.
Customers stop waiting, at any hour.
Problems are sorted before they turn public.
People spend their time on the customers who really need them.
What changes in practice.
An illustration of the kind of change we build. Every system is shaped around the business it runs in.
Three people spent most of their day answering where is my order, and weekend messages waited until Monday.
Routine questions are answered instantly at any hour with real order details. Damaged items and refunds go to a person with photos and history attached, and the team now spends its time on the customers who need them.
Claude
OpenAI
n8n
Zapier
ElevenLabs
NotionCommon questions.
Anything else, just ask Orqen.
What if it gets something wrong?+
It only answers from information you have approved, and anything it is unsure about goes to a person. We review real conversations every week and keep improving it.
Can customers still reach a human?+
Always. Customers can ask for a person at any point, and sensitive topics go to your team automatically.
Which channels does it cover?+
Email, website chat, WhatsApp, social messages and phone, depending on where your customers are.
Further reading.
AI customer support that customers actually like
How to set up AI customer support that answers instantly in your own voice, hands over to a person at the right moment and calms unhappy customers early.
StrategyFive signs your business is ready for automation
The clearest signs a business is ready for automation, from repeated questions to an owner who has become the bottleneck, and how to start safely.
Let's build your next system.
Join the 100+ businesses that run on Orqen. Every system is scoped to your business, so we start with a conversation, not a price list. Tell us what's going on and the Orqen team will come back to you personally.
hello@orqen.siYou tell us the problemIn your own words, in any language. Two minutes is plenty.
We map it with you on a callThirty minutes with the Orqen team to understand how your business really runs.
You get a clear, fixed proposalWhat we'll build, how it works for your team, and a fixed price. No surprises.